Frequently Asked Questions

Image of glass laboratory jar, a glass water jug and two cosmetic jars with droppers

Are your products chemical free?

Yes, our ingredients do not contain:

Sodium Lauryl Sulphate

Synthetic colours






How do I know which products to purchase?

We recommend having a consultation before purchasing any products, this minimises using ingredients not suitable for your skin.

How do I book a consultation?

If you would like to book a consultation please fill out a form on our Specialist Advice page. Our clinician will contact you.

What ingredients do you use and where are they sourced?

Our formulas contain organic ingredients

Natural Preservatives

100%Vegan ingredients with no animal bi-product

Australian plants, oils and fruit extracts.

Do you test on animals?

We absolutely do not test on animals nor condone it. Our products are 100% cruelty free.

What should I do when I have a skin reaction?

We highly recommend you read the ingredient list before purchasing our products. If you experience an allergic reaction, stop using the product immediately and notify us.

Why is my skin breaking out since I started using the products?

This is normal when using active products. Skin usually goes through a phase called “purging” The ingredients in our products can cause comedones to come up to the surface all at the same time. After a purge, skin looks healthier, smoother, brighter and fresher.

How do shipping and returns work?

Please refer to our shipping and returns policy for an in-depth explanation.


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